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Reviews of The Home Depot

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  joshua constancia Added 2018-02-24

  ★ ☆ ☆ ☆ ☆
  In August I had Home Depot come to my condo for a measure of shutters. I placed the order with instructions of how I wanted my shutters. I’m in a condo and needed to accommodate air conditioner units. I was quoted and went ahead with the paper work. I was then told that the installer would come and do a Remeasure to make sure everything was accurate. The installer never contacted me for weeks and I had to follow up with Home Depot who told me the installer called and got the wrong number. This should have been the first sign of trouble as Home Depot who originally called me to set up the first measure appointment never gave him the correct number as they gave him the wrong number in the first place. So after the first measure and the second from Home Depot, both told me the price quoted was correct for what I wanted. Weeks later, on September 30, I get a call telling me I have to pay more now. Over a month later is when I get this call. I declined to pay more and was told that they couldn’t do my customization I originally asked and was quoted for. So I went with a basic version as I needed this to get done as I am listing my condo for sale. It is now November 9th and my shutters still have not arrived from the manufacturer and until they do I can’t book an install date. We are well past the 4-6 weeks I was told in my first measure. I have had to call for updates and no one gives me an answer. In my next house I will definitely not go through Home Depot as they have poor customer service in follow ups and don’t seem to care about delivering quality service.

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